TirelessMaids Cleaning Service of Manhattan, Queens and New York City provides 24/7 assistance with any questions you may have. Please look through our most asked questions, and contact us for any further assistance!
Booking with us means there is a secure way a client can pay for cleaning on ONLY accept credit card payment. We accept all major credit cards and will charge your credit card that you have on file with us. We DO NOT accept cash nor check for payment.
All payments are processed through Stripe a third party secure gateway – 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Not to worry! This is an authorization debit requested to your issuing bank to verify your credit card.
It is only a temporary charge and will get refunded back to you within the next 7-10 business days.
Payment is made to the company’s account after the service is completed.
We always try to avoid these situations, but sometimes mistakes do happen! If you feel you have been overcharged, please let us know as soon as possible so we can issue a refund or provide you with credit for your next booking – whichever you prefer!
You can change your credit card information on your client dashboard.
Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply enter details of your home and we will do the rest. Start your booking here.
Yes of course, TirelessMaids accepts same day bookings. The booking system will give TirelessMaids a 3 hour window for same day bookings ie: If you are in the booking system say at 10 am then the next availability will show 1.00pm. Please call the owner on +19297323000 and he can override this and move time forward but van only be done one the booking is created and confirmed.
You can cancel your booking through your client dashboard.
Please note that if you cancel within 48 hrs a cancelation fee of $40 will be incurred and within 24 hours $80.00 will be charged. As you can appreciate the cleaners are booked for your cleans and lose work due to last minute cancelations.
You can edit your booking through your client dashboard.
Please note that you must edit your booking at least 24 hours prior to the start time of your booking, or a $40 penalty fee will be incurred.
After your clean has been completed, you will be able to leave a rating and some feedback for your cleaner as soon as you log into your dashboard. We would really appreciate it if you could take out 5 seconds to provide some feedback – it goes directly into improving our services for you!
Yes! You can do this by contacting us. However, please notify us at least 24 hours in advance.
Please note that this cannot be guaranteed, as it will depend on the cleaner’s availabilities.
Our system calculates a recommended number of hours to book for based on the number of bedrooms and bathrooms that you have, as well as any additional services that you’d like to select. Our booking system also allows you to book the hourly service = number of cleaners by the hour/s.
However, you do always have the option to increase or decrease the number of hours that you’d like to book for, depending on what you think is appropriate. Please note that if you do book less hours than recommended, we suggest that you list the parts of your home that you want to be focused on as we may not be able to do a complete and thorough job of your entire home.
First-time customers will not be able to request a specific TirelessMaids professional.
However, returning customers will be able to request a preferred cleaner via their client dashboard.
Please note that if you request a specific cleaner, the availabilities for your next clean may not be as broad because it is restricted to when your particular cleaner is available.
If you need to re-schedule your booking, you can do this on your dashboard. If you are having any troubles, please feel free to send us an email at INFO@TIRELESSMAIDS.COM or call us on +19297323000.
Please note that you must re-schedule outside of 24hrs no later prior of your booking, or a $80 penalty fee will be incurred.
Re-scheduling changes need to be made by 5pm the day before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.
Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing TirelessMaids to reschedule or cancel a booking is not valid.
In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.
If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.
Customers are responsible for rescheduling or canceling cleans through the TirelessMaids dashboard. Emails sent to TirelessMaids to reschedule or to cancel a clean are not valid and will not be accepted.
We try our very best to find a cleaner for your preferred date and time.
However, if you book on short notice, we may not be able to find you a TirelessMaids cleaning professional for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.
If you cannot be home for your booking, that’s perfectly fine. You can leave your key with reception or the name of your cleaner – whatever suits you!
Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.
Please note that if you leave your keys with the cleaner, TirelessMaids will not be responsible for any issues.
If you don’t need your home cleaned for a particular week, you can skip it by logging into your dashboard and then cancel the booking.
To completely cancel all future bookings, please contact us.
Please note that you must cancel at least 24 hours prior to the start time of your booking, or a $80 cancellation fee will be incurred.
Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process. You can also edit these notes at any time via your client dashboard.
Please note that not all requests can be fulfilled.
Yes, of course you can! Simply give us a call on +19297323000 or drop us an email at INFO@TIRELESSMAIDS.COM, and we’ll send through your referral code to give to your friends and family.
With TirelessMaids referral program, you will get $25 credit for each friend that uses your referral code.
To redeem a discount code, you can enter it during the checkout process in the Discount Code box. Please note that some discounts are valid for first-time customers only or may have expired.
Unfortunately, you cannot apply a discount to an existing booking that has already been made in our system. However, you can save this coupon for a discount on future bookings provided that the discount code has not expired.
There are no additional fees when redeeming a discount – simply enter the discount code in the checkout process and enjoy your discount!
Yes we certainly do: MOVE IN/MOVE OUT CLEANING PACKAGE: These are a deep clean and price includes:
FOR EMPTY HOMES ONLY and for additional extra’s please select from Extra’s below in Question 3.
Please note: We do not clean blinds and the Move in/out package cannot be adjusted.
If you don’t want everything in the Move in/out package, leave question 1. as Residential and fill out question’s 2 & 3 select what extra’s you do need and book this way.
We recommend all of our professionals to arrive at least 10 minutes before the scheduled booking time to ensure that they will be ready to start right on time.
All of our TirelessMaids professionals are equipped with their own cleaning supplies and equipment. If you’d like, you can also provide your own supplies instead.
All of our TirelessMaids professionals have been through our extensive recruitment process, which has allowed us to build a large network of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service.
Based on your requested date and time, we work to match you with a TirelessMaids professional that is most suited to your job.
TirelessMaids specializes in regular house cleaning and apartment cleaning.
When you book with TirelessMaids, we estimate and recommend the number of hours for your booking based on the size of your home. There is a minimum booking time of 2 hours, and we also suggest that you do book the recommended number of hours just so our TirelessMaids professional will be able to complete all of the tasks listed below. However, you do have the option of booking less than the recommended time – if so, please leave some notes after your booking has been confirmed so we can ensure that your TirelessMaids professional gets all your priority areas cleaned!
Our standard TirelessMaids clean includes the following:
EVERY ROOM:
BEDROOM:
BATHROOM:
KITCHEN:
We also offer additional services, which are available on request (may add extra time to your booking):
EXCLUSIONS:
Due to insurance liability, safety constraints and other considerations, we unfortunately DO NOT offer the following:
We also offer the following additional services, which are available on request (these may add extra time to your booking):
The pricing is based on the number of bedrooms and bathrooms selected (which includes common areas such as kitchen and living rooms). Once you select everything including any extras such as inside of oven, deep cleaning, inside of cabinets, wash and fold etc you will see a total cleaning duration will be calculated for total hours and a price including sales tax. If you are satisfied then proceed and book your clean. You will see a CONFIRMED pop up message, this is your confirmation.
We also offer the ability to book a cleaner/s by the hour . This is what we call a Custom Cleaning option.
If you’d like, we also do offer additional services that you can select during the checkout process – these additional services add one extra hour to your booking.
Re-scheduling changes need to be made outside of 24hrs before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a $80 fee.
Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing Lazy Susans to reschedule or cancel a booking is not valid.
In the event you decide to cancel or reschedule a clean within 3 hrs of the cleaning start time then 3 hrs will be charged ie: Charge rate divided by the duration of cleaning time x 3 hrs. The cleaners as a result do not have work and could have accepted other jobs.
If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.
Customers are responsible for rescheduling or canceling cleans through the TirelessMaids dashboard. Emails sent to TirelessMaids to reschedule or to cancel a clean are not valid and will not be accepted.
Depending on your location, the hours that we are available to clean changes. In order to check, simply going to our booking process here, enter your address and proceed to the ‘Date and Time’ page. All of the available dates and times that we are available to clean your home will be shown there.
Usually, you will be able to schedule a TirelessMaids clean to take place any time between 7am and 6pm, 7 days a week.
Our customer support line operates from 7am – 6pm, 7 days a week.
In the rare event that you are not 100% satisfied with the job, please contact us so we can make it right for you. We will offer to the same TirelessMaids professional back to ensure that you are satisfied with the standard of our service.They will ONLY address what was missing, they will not re-clean your entire apartment.
In the event that you are not satisfied with your clean, TirelessMaids’ policy’ to send the same cleaner back (a re-clean for the areas missed) within 7 days of the clean. The re-clean is only to address any areas missed and I understand that I need to email photographs of the missed areas to INFO@TIRELESSMAIDS.COM within 48 hours.
We want all of our customers to have the best possible experience with TirelessMaids. To ensure this, all of our TirelessMaids housekeepers and maid professionals have gone through a strict recruitment process, from an in-person interview to a trial clean with one of our 5-star cleaners. Additionally, all of our professionals have paid cleaning experience in domestic home cleaning and have provided professional references.
Yes! All TirelessMaids and Housekeepers have been through a thorough reference checking process in order to come on board with us.
Yes! All of our TirelessMaids housekeepers and maids have had previous experience in paid domestic cleaning. Additionally, every professional must maintain a certain rating to remain on our Lazy Susans platform.
Yes! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Credit card payments are all processed the morning of each clean.
In the rare event that you are unsatisfied with your clean, we will offer you a re-clean of the areas missed at a time that suits you, free of charge. We send back the same cleaner to ONLY address what was missed. This must be reported within 48 hours of the clean.
Yes! All of TirelessMaids Cleaning Service, Inc is fully insured and all of our home cleaning housekeepers are covered by public liability insurance. Our company proudly serves Manhattan, Queens, Brooklyn and Hudson County NJ.
All TirelessMaids maids and cleaning professionals are reliable and very experienced in their field. If you feel uncomfortable with the professional assigned to your booking, please contact us here and let us know about your concerns so we can find a solution for you as soon as possible. We proudly service Manhattan and throughout NYC.
We want all of our customers to have the best possible experience with TirelessMaids. To ensure this, all of our TirelessMaids housekeepers and maid professionals have gone through a strict recruitment process, from an in-person interview to a trial clean with one of our 5-star cleaners. Additionally, all of our professionals have paid cleaning experience in domestic home cleaning and have provided professional references.
Yes! All TirelessMaids and Housekeepers have been through a thorough reference checking process in order to come on board with us.
Yes! All of our TirelessMaids housekeepers and maids have had previous experience in paid domestic cleaning. Additionally, every professional must maintain a certain rating to remain on our Lazy Susans platform.
Yes! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Credit card payments are all processed the morning of each clean.
In the rare event that you are unsatisfied with your clean, we will offer you a re-clean of the areas missed at a time that suits you, free of charge. We send back the same cleaner to ONLY address what was missed. This must be reported within 48 hours of the clean.
Yes! All of TirelessMaids Cleaning Service, Inc is fully insured and all of our home cleaning housekeepers are covered by public liability insurance. Our company proudly serves Manhattan, Queens, Brooklyn and Hudson County NJ.
All TirelessMaids maids and cleaning professionals are reliable and very experienced in their field. If you feel uncomfortable with the professional assigned to your booking, please contact us here and let us know about your concerns so we can find a solution for you as soon as possible. We proudly service Manhattan and throughout NYC.
